Terms of service

📄 Terms of Service

Welcome to Krizels.com. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

1. 🛍️ Ordering with Us

• All orders placed on our website are subject to availability.

• Prices are listed in PKR and may change without notice.

• We reserve the right to cancel or refuse any order at our discretion (e.g. due to incorrect information or stock issues).

2. 🚚 Delivery

• We aim to deliver your frozen products safely and quickly.

• Delivery times may vary depending on your location.

• Please ensure your address and contact details are correct at checkout.

• We are not responsible for delays caused by third-party couriers or weather.

3. ❄️ Product Quality

• Our products are stored and shipped frozen to maintain freshness.

• Please follow cooking and storage instructions for best results.

• Once received, keep products frozen until you are ready to use them.

4. 🔄 Return & Refund

• Due to the nature of frozen food, we do not accept returns.

• Refunds or replacements are only provided for damaged or incorrect items.

• Claims must be made within 12 hours of delivery. See our Refund Policy for full details.

5. 🔐 Privacy

We respect your privacy and protect your personal information. Please read our Privacy Policy to understand how we collect and use your data.

6. 📌 Site Use

• You agree not to misuse the website (e.g. for spam, fraud, or hacking).

• All text, images, and product names on this site are the property of Krizels and may not be used without permission.

7. 📬 Contact

If you have any questions about these Terms, please contact us:
📧 info@krizels.com

⚠️ Changes to These Terms

We may update these Terms from time to time. Any changes will be posted here. By continuing to use the website, you accept the updated Terms.